Client: Friends of South Point Elementary

Since 2009, Friends of South Pointe Elementary (FOSPE) has worked to preserve the school's long-standing reputation for positive, academic excellence in Miami-Dade County's South Beach area by raising funds for staff retention and through development of special programs and educational initiatives.

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The Need:

FOSPE has for years created afterschool enrichment classes to provide students with the opportunity to experience new and exciting activities, such as drama, soccer, karate, yoga, ballet, Zumba, guitar, piano, drums, 3-D art, and more. "But FOSPE had no type of software-based enrollment tool for the afterschool program, which meant this all had to be done manually," explained Flavia Stevens, FOSPE's Enrichment Manager and Coordinator. "Before we turned to ClassJuggler, this meant a lengthy enrollment period. We were often banging our heads, trying to coordinate around a hundred classes and more than 40 instructors, plus all the students and parents."

Promotion of the available classes was also a challenge for FOSPE. "To get the word out about upcoming classes and availability involved a lot of word-of-mouth effort," Flavia added.

To get the word out about upcoming classes and availability involved a lot of word-of-mouth effort

The Solution: ClassJuggler

Many of these manual and tedious processes changed when FOSPE began using ClassJuggler.

"As a parent, not just the FOSPE program coordinator, I can tell you that using ClassJuggler has been a huge improvement to the registration and enrollment process," said Flavia. "As FOSPE's primary contact person for the school's parents, the difference with ClassJuggler has been refreshing. Advertising the program – getting the word out to parents – has become much easier. Now, using the ClassJuggler customer portal, parents can easily find classes themselves, check availability, and see the charge for each class. This has greatly simplified and shortened the whole enrollment process. Before, we relied on print materials."

As a parent, not just the FOSPE program coordinator, I can tell you that using ClassJuggler has been a huge improvement to the registration and enrollment process

While Flavia in particular has benefited from ClassJuggler’s enrollment and online customer service portal features, this South Pointe Elementary organization has also been taking advantage of ClassJuggler’s billing tools and features. “Our person who does finance for the program has told me how pleased she is with the whole ClassJuggler billing process, but specifically how it has helped with exceptions,” she said. “Now, she can mark individuals who need to be noted as being on a special payment plan or scholarship in the bookkeeping.”

ClassJuggler’s customer support has been a high point for Flavia. “I love it! Nothing but compliments for ClassJuggler’s customer service. Once, when I needed help on a Sunday night, when ClassJuggler’s customer phone service is not available, I sent them service request email and was surprised to get an e-mail response right back! I appreciate how even ClassJuggler’s president Jon is so involved in not only helping us get set up but in ongoing customer support, and has even gotten to know the president of our foundation.”

In fact, we call ClassJuggler the Facebook of our enrichment program because of the way it helps us all to congregate, communicate, and disseminate information

We asked Flavia what she has found the most useful in ClassJuggler. “I have particularly appreciated having the ability with ClassJuggler to quickly and easily search for a specific family and our records, and then communicate with them through the system when a special situation arises regarding a student, such as a problem or a need to commend their child,” Flavia responded.

“In fact, we call ClassJuggler the Facebook of our enrichment program because of the way it helps us all to congregate, communicate, and disseminate information,” she said.

To learn more about friends of South Pointe Elementary and their afterschool program, visit their website.

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