Watch Customer Activities in Your Customer Portal

If you need a quick way to see what your customers have been doing while in their Customer Portal accounts, check out the Customer Portal Monitor feature. Here, you can see a list of actions and activities that each of your customers has performed while accessing their Customer Portal.

The Customer Portal Monitor tracks up to three-months of recent activities your customers are performing and alert you to changes in information, when online payments are made, and much more. A total of 17 different activities are tracked, and you can search by customer or by the type of activity you want to see to quickly find what you are looking for.

One of the benefits of tracking customer actions is to give you more data on what your customers are doing while logged in. You can use this information to identify possible problems a customer may be having.

For example, if you notice a customer is requesting a password reset over and over, it might be a good idea to contact that customer to help them to update their problematic password, or to verify they have the correct email address for receiving password resets; or have them change their browser no longer "remember" passwords to prvent their Web browser froom auto-filling an old stored password.

You can find Class Tuition Templates under the Preferences main menu. And learn about Class Tuition Templates in our Online Help Guide.

Pricing Exceptions, Scholarships, or Unlimited Classes? Use the Flat Tuition Amount Field

If you offer special pricing for students who take numerous classes, offer a one-price option for unlimited classes, or want to offer scholarships and need a way to bill one flat rate, ClassJuggler's Flat Tuition option is the ticket. This special tuition option, found on each student's record, allows you to override the monthly amount you typically charge per student for cumulative class tuition and use a single monthly flat rate instead.

And like all ClassJuggler's billing tools, after each run of the 4.Post Tuition billing cycle tool, ClassJuggler will generate a detailed history with statistics, along with a list of all the tuition charges posted to each customer. This makes reviewing and managing tuition charges simple!

The flat tuition can be any amount, including $0.00 if you wish to charge nothing to the student each month. This field can be valuable for use with promotional offerings, scholarship programs, loyalty rewards, or for package deals where you offer unlimited classes for a flat monthly fee.

There are two ways to set up Flat Tuition for a student:

1. Exact – An Exact flat fee tuition means that regardless of what the student's total class fees would have been, you will always bill the amount entered in the Flat Tuition field for each Post Tuition billing cycle. This is the most common choice.
2. Lesser – ClassJuggler will first total all of the student's monthly tuition amounts and then compare this amount to the Flat Tuition rate. The lesser of the two will be charged to the student each month. This is helpful if some of the classes end earlier than others affecting the cumulative tuition. This is a less-commonly used option.

Watch and Learn

If you prefer learning by watching video tutorials, rather than reading how to do something new in ClassJuggler, we encourage you to keep an eye on our growing collection of tutorial videos in the ClassJuggler Tutorial Videos section of our YouTube channel. Here are some favorites.

• Referrals and Marketing — How to use the referrals and marketing features in ClassJuggler to gather marketing intelligence from your customers.
• Managing and Resetting User ID’s and Passwords — Learn how to manage user ID's and passwords for your administrative users and how to quickly reset a password for your customers in this short training video.

To make sure you don't miss any new videos, just click the SUBSCRIBE button on YouTube to be notified of the latest tutorial videos.

And don't forget you can now search our YouTube channel for video topics. Just click the little search icon.