Client: I Shine Dance Company

www.ishinecompany.com

Established in 2005, Bruna Molina's I Shine Dance Company of Port St Lucie, Florida, encourages students to express their feelings through the movement of dance, teaching with compassion for students, while encouraging each child to shine.

The Need:

As I Shine began to grow, so did the challenge of managing the business. As owner-instructor Bruna explains it, "I found that I was getting bogged down, trying to use Microsoft Excel to manage all kinds of business data about students, parents, payments, and classes. As a business owner who is also an instructor, I'm never in front of a computer when running things. This became a big problem when I needed to capture information right away: as parents are paying, as students attend classes, and so forth. And then, one day, I messed up, inaccurately capturing the payment information for three of my accounts, which upset customers and was very embarrassing! So, I knew needed something better."

My teaching staff is using their smart phones to log into ClassJuggler and take attendance right there in class – much easier than using a paper-and-pencil solution! And we are all on the same page, with no overwriting or duplication of information, which saves us so much time.

The Solution: ClassJuggler

To turn the focus of her business back onto her students, Bruna turned to ClassJuggler. "A trusted colleague had wonderful things to say about ClassJuggler, so I decided to give it a try," she explains. "I was worried about getting started with an online business management tool, since I'm not a computer person, and it would mean changing all my methods for billing, class management, and organization, so it was scary."

With a laugh, Bruna adds, "I'm probably ClassJuggler's most annoying client. Especially in the beginning, I'd call their customer service all the time with questions and asking for advice. The ClassJuggler team was patient, making easy for me to understand how I could optimally set things up. They made anything that overwhelmed me super simple because they were willing to be on the phone with me, walking me through everything. It's business, but this business is my life; it's meant so much to me that the ClassJuggler customer support team has made it safe enough for me to take the leap and get my business organized. And now I can confidently do it all myself!"

As a business owner with lots a clients in a competitive industry, I need to know right away who I'm on the phone with – what class their child is in, what their payment status is. ClassJuggler makes this easy!

Bruna found that ClassJuggler's online interface was the perfect solution for her studio, giving her real-time business intelligence and whole-staff access to update records right in the classroom. "I can now use my Wi-Fi enabled laptop and phone to run my business from anywhere. My teachers are using their smart phones to log into ClassJuggler and take attendance right there in class – so much easier than using a paper-and-pencil solution! And we are all on the same page, with no overwriting or duplication of information, which saves us so much time.

"I love that I can instantly see who was in class, what classes students have enrolled in, and who has or hasn't paid. As an business owner in a competitive industry with lots a clients, I need to know right away who I'm on the phone with – what class their child is in, what their payment status is. ClassJuggler makes this easy!"

Bruna has found that, "This instantaneous knowledge ClassJuggler gives me makes it easy to do a hard thing: to switch my brain from the creative side of teaching to the business side of managing numbers and facts, which allows me to have the best possible relationship with my customers.

Now, I can do all the billing for the month, including running the statements, reviewing them, and sending them out to customers, in about 15 minutes – a process that used to take an entire day!

"And I love the e-mail and text blasts I can do with ClassJuggler. If I'm stuck in traffic, I can instantly send off a message out to a specific class to tell them I'm running late, or I can zip off a class-specific message to cancel for weather reasons. This makes me look more organized and cool!"

Bruna especially appreciates how much time ClassJuggler saves her. "Now, I can do all the billing for the month, including running the statements, reviewing them, and sending them out to customers, in about 15 minutes – a process that used to take hours and hours – at least an entire day to enter it all and make sure it was correct."

To summarize, here's what Bruna would tell any other class-based business owners looking to get better organized; "ClassJuggler has made expanding my business easy, letting me do what I'm good at – teaching my students – rather than getting bogged down in the administration of the business. ClassJuggler is a time-saver -- a lifesaver. Has it been worth the cost? Yes! It's peanuts compared to any other way of running my business."

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